Terms & Conditions

Johan Gantois, here after called “seller“, owns the brand FIX-FORK and the shop www.fix fork.comwith registered office at 8670 Koksijde (Belgium), Pirsonlaan 8 and is registered in the Crossroads for Enterprises (CBE) under number 0683.177.631. VAT number is BE0683.177.631.  These conditions are part of all agreements, which are closed between the customer and the seller.  A customer in this case, can be either a private or a companyThe seller has the right to change the contents and conditions of the shop at any time.

Each order is considered to be accepted of the terms and conditions of the seller by the customer, which are an integral part of the contract, excluding any other general or special conditions based on the customer, unless expressly agreed otherwise written.

All prices quoted are in Euros and inclusive 21% VAT. The statement of price refers only to the article as it is described word for word. The accompanying photos are meant to be decorative, and may contain elements that are not included in the price. After the customer agrees to  terms and conditions and completes an order, the customer receives almost immediately, but within 24 hours, an order confirmation The price changes apply from the date of publication on the website and shall not apply to current orders at that time.

The offer is valid until stocks are exhausted and can always be modified or canceled by the seller. For every product in the shop, the 1e picture is the offered product. The others pictures are clarifications and for help for a better understanding for the customer.

Despite the fact that the catalog and website are compiled with the greatest care, it is possible that the information is incomplete, or contain substantive errors, or is not upto-date. The seller is in no way liable in case of material errors, misprints or typographical errors.

If you have specific questions about size, color, availability, delivery, delivery mode, etc. … we ask you to contact us. The seller is entitled to, without giving any reason, to refuse orders, to change delivery times or split up deliveries, or changing other conditions to the delivery. 

To avoid paperwork, prepayment is required for each order, unless agreed otherwise.

After ordering, you will receive a confirmation email with the total amount of your order (including shipping costs for the countries Belgium, Netherlands and Luxembourg). For other countries, the cost of shipping will be calculated after receipt of order.

After receiving the payment, the order will be sent the same day,at latest the next day(with TAXIPOST, TNT, UPS or other transport company, depending on weight and/or destination). An email will be sent as confirmation of the shipment.

The customer can choose between the following payment methods:

KBC BANK       : 738-0162315-56
IBAN               : BE20 7380 1623 1556
BIC                 : KREDBEBB
on the name of Johan Gantois

2. With paygate Mollie (IDEAL – VISA – MASTERCARD – MAESTRO – KBC)
With Mollie, You can easily do safe online payments.

3. Cash on collection:
Orders can be picked up by appointment. Mail us at this info@fix-fork.com or call us on +32(0)486 841769


Reservation of ownership:
The delivered goods remain the property of the seller, until the moment of full payment of the customer. The risk for loss or damage, however, goes on to the customer from delivery. Failure to pay the seller preserve the right to take back goods, legally and at the expense of the Customer.

Stock & Delivery:
The order will be sent within 1 to 4 days after receipt of the payment.  If articles, for whatever reason, have a longer delivery period than four days, this will be communicated by email. The customer reserves the right to cancel the purchase. For this, no fee will be charged. If already paid and after cancellation, the amount shall be fully refunded to the customer by banc transfer.

Please note that there will be no orders shipped during the annual holiday (See “About Us“)! Once the holiday is over, pending orders will be shipped asap!

Right of renunciation:
As part of the selling on distance to consumers within the scope of the Law of 14 July 1991, the consumer has the right to notify the seller that he renounces the purchase without penalty and without giving any reason within seven working days from the day following the delivery. If the consumer relies on this possibility, he should send the goods immediately at his own risk and expenses to FIX FORK, attn Johan Gantois, Ondernemingenstraat 3 – Building 4 (industriepark 1), 8630   Veurne (Belgium).

Will under no circumstances be taken back:
– Used, dirty, damaged or incomplete products
– products whose packaging (or part of it) was opened
– Specific custom made Articles
– Items which by their nature can not be returned
– products which rapidly can spoil

For any complaints the customer may contact us by phone or by mail. (see contact information). The customer has the right to complain within 8 days after delivery date, under penalty of decline of any right.

The customer has 2 years warranty on all the products, on manufacturing defects and hidden defects. The warranty does not cover damage,  resulting from normal use wear and tear, incompetent use or accidental damage. Your confirmation email or invoice is your proof of warranty claim because the
date will apply as the start of the warranty. Warranty can not be transferred. 

Force Majeure:
Seller is not responsible for any delay in the execution or nonexecution of our commitments due to events beyond normal control, including production interruptions, difficulties in supply or shortages of raw materials, manpower, energy or delays in transportation, strikes, lockouts, work interruptions or other collective employment disputes, which either seller or our suppliers hit, and even if those events are predictable.

– A proposal for installation is without obligation and of an advisory nature. Deviations are possible in NON-CONFORMING circumstances. The decision and responsibility for the installation lies with the client.
– Contractor is not responsible for any consequences in case of non-conforming use of the purchased goods or extreme circumstances such as e.g. reckless driving, accident, etc. from which material and/or physical damage has occurred.
– The prices for placing are valid under normal circumstances. In case of unexpected and unpredictable circumstances or hidden difficulties of any kind,
requiring additional material and installation time, EXTRA COSTS will be charged.

– All products, related to use for bicycle transport, are made for use inside vehicles (cars, vans, trailers, campers, etc.), unless otherwise stated in the product description. 
– Seller is not responsible for any consequences in case of mounting other than inside (as mentioned above), resulting in material and/or physical damage.
– Seller is not responsible for any consequences in case of non-conforming use of the purchased goods or extreme circumstances such as e.g. reckless driving, accident, irresponsible mounting, etc. from which material and/or physical damage has occurred.

All parties accept within the context of their relations the electronic proof (eg email, backups, …). 

Governing Law:
All agreements with the vendor are governed by the Belgian law. In any dispute of any nature whatsoever, only the courts of the district Veurne are authorized.

Privacy Notice:
All information you fill in on the webshop www.fix fork.com, or to subscribe to the newsletter, or for an order or an information request, are safe with us. All these data are stored in a database owned by Johan Gantois and under no circumstances be shared with third parties. Your data could be removed at any time from our database by simple demand.

The complete website is the exclusive property of Johan Gantois. Johan Gantois gives the visitor of the site permission to copy the included data, print and utilize the information on condition that this information is only used for personal purposes, excluding any further reproduction, distribution, commercialization or
exploitation by others.

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From June 01,2024  until June 18,2024
Orders from this period will be shipped after June 18,2024.

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